ourservice
Our service is about serving our customers.
Here are the main ways we deliver value for our clients.
Support.
Pick up the phone or fire off an email whenever you've got a problem or question with your hosting. A human being with in-depth technical knowledge, who knows your site and your business, will respond with genuinely helpful advice. Not every hosting company can make this claim.
Reliability.
Our hosted sites have now been online continuously without a hitch for over five years. We guarantee that your site will be online and performing at the level we've agreed. Our commitment to you is underwritten by a formal Service Level Agreement.
Resilience.
All our clients' sites are now hosted on load-balanced multiple servers, providing enhanced performance when traffic levels rise and a solid guarantee of availability (if one server fails, another takes over).
Flexibility.
Whatever package you choose, you can scale up or down at any time without penalty. We don't believe business decisions should be constrained by hosting costs, and we want to see your business grow as much as you do.
Security.
Our web servers have firewall protection and a full intrusion detection system. Our email servers run spam and virus filtering. Your data is backed up every day (by being 'mirrored' to a remote site).
Transparency.
The price you see is the price you pay. There are no hidden fees and no switching costs. We believe in charging a fair, realistic price for what we do and being open about it, not hiding costs or punishing customers for changing.
Proactivity.
We manage our servers actively, solving problems before they affect your business. We work hard to keep your inbox free of spam and viruses. We'll re-register your domain name for you if it expires. Basically, we take good care of you.
Affordability.
No, we're not the cheapest, but we're not the most expensive either. We provide a premium service at a fair price, providing peace of mind for business customers who recognise real value.
If you want to know more about DS Hosting, please get in touch. We'll be happy to discuss our service any time, without obligation.